Exchange & Return

For Exchange or Return, please email to info@jemsa.com.sg with ‘Exchange/ Return’ as the subject, within 5 days of receipt of items with the reason for your exchange/ return and your contact details.

We will then email you our reference code and address for you to send the exchange/ return item. We shall accept your item providing the following conditions are met:

In the very unlikely event that we deliver to you an item that is faulty due to manufacturer's production defect, please email the details to info@jemsa.com.sg  We will be glad to replace or exchange the item, with shipping costs borne by us. If we are unable to replace or exchange the item, we will refund you the payment.

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